Shipping & Returns

Shipping Policy

We are a small outfit and all orders are personally processed by the business owners. During very busy times, it may be necessary to extended the processing time for orders. In normal circumstances, all orders are processed within 3 to 5 business days after you have received a confirmation email (weekends and holidays excluded).You will receive another confirmation when your order has shipped.

For calculated Shipping rates - Shipping charges for your order will be calculated and displayed at checkout.

For Flat Rate Shipping: Flat Rate Shipping rates will be displayed at checkout.

We do not yet offer International Shipping, though personalized arrangements can be made. If you would like to purchase The Tree Tarot and have it shipped outside the UK please get in touch with your requirements via our email address: jwtreetarot@gmail.com and we will do our best to assist.

How do I check the status of my order?

If you haven't received your order within 10 days of confirmation it has shipped, please get in touch with us via our email address: jwtreetarot@gmail.com

Thank you.

Return & Exchange Policy

RETURNS: For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: [list of items]. 

Any products which appear to have had substantial and obvious use will not be eligible for return.